FREQUENTLY ASKED QUESTIONS
SOME OF YOUR CONCERNS
Process of Our Cooperation
The following is only a standardized process, For the specific cooperation process please contact our professionals
- After receiving your inquiry, it will be responded to within 24 hours.
The samples will be sent to you after the Quotation is confirmed for your.
- The proforma invoice will include size, quantity, packaging details, delivery time, and payment term.
- The documents be sent to you for customs clearance.
- Arrange advanced payment after confirming the Proforma Invoice.
- Payment terms: TT, LC, Western Union, etc.
- We will start production once your prepayment.
- All orders are controlled by our QC, then we will take pictures to show the package details to you.
- You pay the balance payment in due course according to proforma invoice.
- Confirming forwarder information in One week before production is completed. Sending booking to forwarder and get SO from forwarder Arranging to deliver the goods to forwarder’s warehouse according to SO.
- Once got your balance payment, we will send out all the documents to you in time.
- Confirming the BL about shipment.
- Providing the certificate and paper files for customs clearance
Custom Process
As a trusted manufacturer, TXTAPE has exported a variety of tapes to many countries around the world for decades and is known for its consistent quality, strong research and development capabilities and excellent customer service. In addition, we are pleased to provide OEM services to help our customers increase their business value through customized solutions.
- The application of tape or send us the technical data of the tape you need
- The thickness/width/length for this order, if not critical, we will quote our standard size
- For each order and quantity per year, you can come up with all ideas, which can be helpful for cooperation
- Materials you may need
- Other you need can be put forward together, we will try to meet your needs
- Special person to follow up, deal with follow-up matters, happy cooperation, looking forward to working with you again
FAQ
We have a wide range of adhesive tapes, which are 90+ types. The applications cover more than 10 industry fields.
We have 20 years+ experience in tape industry. We never stop developing new tapes to keep abreast with latest technologies, such as biodegradable technology, laminated technology of various kinds of films, etc.
ODM and OEM are welcome here. Our R&D strengths make your needs possible.
We have a professional sales team. They know tapes well and you can reach them by email/WhatsApp/WeChat/skype. You can receive chat replies instantly, and a maximum of 24 hours including holidays and nights.
Please inform which tapes / thickness / size / quantity you need. If you do not know the exact tape name, tell us the application / data sheet / pictures if you have. The more information, the better.
If our quote is acceptable, please inform our sales of the samples requested. The samples with reasonable quantity are free of charge.
umbo rolls: wrapped with film + cardboard, then packed on pallets or loosely loaded in containers according to your need;
Log rolls are wrapped with film, cardboard, or cartons, then packed on pallets or loosely loaded in containers.
Cut rolls are shrink-wrapped with film or with a release liner between two rolls; they are then cartooned and packed on pallets or loosely loaded in a container.
- Customized package for cut roll
- each roll shrinked+sticker/label
- each roll in a cardboard
- each roll in a blister
- several rolls in a shrink/bag +customized box package
You can check the website certification page, this page does not show the certification you can ask our staff, please rest assured that we have industry compliance certification
Yes, we welcome you to visit us! To let you have a pleasant trip and know us well, for a detailed schedule, please contact your sales.
We have logistics bases near six ports in China: Dalian, Tianjin, Qingdao, Shanghai, Shenzhen, and Fuzhou. We usually select the loading port based on the number of large volumes in stock at our base to ensure the fastest delivery of your order. At the same time, we can also understand your suggestions to determine the right port
No problem. We aim to be your one-stop buying center for adhesive tapes.
After the price and product details (size, quantity, packaging, etc.) are agreed upon, our sales staff will communicate with you to ensure that the transaction goes smoothly
It depends on order quantity/size/package/and other factors, from 7 days to 45 days. For exact order delivery times, please contact your sales staff.
For specific payment methods, please contact our sales staff and they will tell you the exact payment method
- The shipping way by sea usually, also we can also ship by air express/Air/train. As appropriate.
- EXW: you collect cargo from our warehouse and arrange shipping by yourself.
- FOB: you hire a forwarder in your local place and then your forwarder’s Chinese partner will contact us for shipping, we will be responsible until the cargo is on board. Cost after cargo on board will be paid to you.
- CFS: we arrange the shipping and pay the shipping cost. Cargos will be delivered to your local port, and your local port fee and the following fees will be paid by you. If you want to get insurance, you can buy insurance by yourself, we will offer the related shipment information.
- CIF: Same as CFS, but we will buy Insurance for you.
- DDP/DDU: we can also do this. For details, please contact your sales.
- NONSTOP: shipping directly to your warehouse.
No manufacturer can guarantee they’ll never encounter complaints if they’re being honest. For us, our commitment is to maintain the highest quality standards. However, If the problems we found were caused by us, we take full accountability. Simply reach out to your sales representative, and they will guide you through the resolution process. If the problem is not caused by us, we will also do our best to help you in any way we can. We don’t aim for one-time transactions—our goal is to build long-term partnerships with our clients.
Please choose the products you want to distribute first and also your market/ annual quantity, we will report to our top management. If it is approved, we will take the initiative to contact you to discuss the next step of cooperation details
If an accident occurs in transit due to force majeure factors (disasters at sea/robbery/war/man-made or natural disasters, etc.), please keep in touch with us and we will try our best to help you solve the problem.